Client Service
Client Service with Focused Attention
You deserve genuine, honest expert attention in a mission-critical business relationship. Instec delivers through assigned Account Managers, Client Support Representatives, and a Client Services and Solutions team of technologists and insurance experts that serve as your Instec team. Instec has published service standards that govern work estimates for software development projects, software maintenance releases, client inquiries and support so you know exactly what you can expect from Instec.
Instec's industry experts will help you to keep current with bureau-filed changes, and to accelerate your time to market for proprietary changes to rates, rule and forms. Solution architects will work with you every step of the way, from the adoption of industry changes to filings, to working with you through the creation of custom products.
Testimonials
“Instec provides a flexible solution that allows the organization to rate our various classes of business within a common architecture while supporting the different needs of our agents and internal underwriting staff. Their overall stability, industry expertise, and execution capabilities make Instec an ideal development partner as we enhance our rating infrastructure.”