The Help Desk Coordinator/Technical Support role is responsible for the administrative efforts surrounding our help desk workflow and application for our software customers within our organization as a whole. This position coordinates the first level triage and support for our software customers on tickets of a technical nature; collecting and validating triage information to self-resolve or escalate to the next tier level within the organization for resolution.
This position monitors and intervenes for compliance with:
Other main responsiblities of the role include:
Experience, knowledge, skills, abilities and education required for the job: