Naperville, IL – November 11, 2020, Instec and Ghostdraft have joined forces to produce "The Insurance Customer Experience Redefined", a new e-book that explores the roles of customer communications, product design, and distribution in delivering a superior customer experience.
According to a recent survey, 81% of companies expect customer experience will be the next key battleground for market share. Yet many insurers are missing out or falling short in areas that could set them apart from their competitors.
The new e-book explains the continuing relevance of the customer experience in insurance, six of its key components, and the role of technology.
The e-book is available now and can be downloaded from Instec’s website.
Instec’s unique approach to systems for the insurance industry enables P&C carriers, MGAs, and MGUs to launch programs and specialty offerings from project start to first quote in as little as four weeks. With built-in bureau content and reusable business rules, Instec systems provide a platform for innovation with reduced risk. In addition, cloud-based deployment and subscription-based pricing enable insurers to test new programs at a low cost of entry and scale up affordably as the business grows. To learn more, visit instec-corp.com.