Project Manager - Customer Facing Full Time | Nov 15, 2018


Our Project Managers support our customers and internal teams in design, implementation and delivery of our Company's software solutions.  This position has the overall responsibilties for managing scope, cost, schedule and contracted deliverables as defined in the Project Charter.  This includes:  planning, tracking, change control and risk management.  Included in this role are providing day-to-day direction to the project team and regular project status to the external customer along with developing/managing the overall relationship with the customer's project management team.

You will be:

  • Strategically managing the overall relationship with client’s project management team & our internal project team for the project execution/expectations
  • Identifying/managing project scope and including negotiation of scope changes with client
  • Documenting/resolving project issues/conflicts
  • Creates and manages detailed delivery schedule/milestones
  • Identifying/managing projects constraints and escalating any issues in a timely fashion
  • Project budgeting; tracking, billing and estimation
  • Project reporting to client and internal team including:  status, progress, burn rates and timelines

Knowledge, Skills/Abilities, Experience and Education Required for the Job:

  • Skilled at identifying and solving problems
  • Results oriented, consistently delivering high quality work
  • Ability to drive conversations and elicit information
  • Ability to work collaboratively in a team setting
  • Ability to adapt to and drive in a changing environmentDemonstrates critical thinking skills and can apply to solving problems
  • Able to make well-thought, logical decisions, seeking counsel when appropriate
  • Demonstrates customer facing skills
  • Demonstrates initiative, motivation and self-direction
  • Able to effectively communicate and present information in written and verbal form to internal and external customers, including adopting the message to the audience
  • 4+ years’ experience in a Project Management role dealing with external customers
  • Specific industry expertise in commercial P&C is desired
  • PMI, PMP, AgileScrum (ScrumMaster), ITIL designation is a plus
  • Bachelor’s degree or equivalent experience




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